{"id":14788,"date":"2020-05-27T13:42:53","date_gmt":"2020-05-27T13:42:53","guid":{"rendered":"https:\/\/ia.ua\/?page_id=14788"},"modified":"2023-09-15T12:15:43","modified_gmt":"2023-09-15T09:15:43","slug":"remote-support-en","status":"publish","type":"page","link":"https:\/\/ia.ua\/en\/services\/remote-support-en\/","title":{"rendered":"Real-time remote support for industrial control systems"},"content":{"rendered":"
[vc_row][vc_column width=”1\/4″][vc_row_inner][vc_column_inner][vc_custom_heading text=”Download right now” font_container=”tag:p|font_size:18|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1600170823447{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #dd9933 !important;}” el_class=”custom-bg-block”][\/vc_column_inner][\/vc_row_inner][vc_column_text] \"\" Infolist “Remote support in real-time mode”<\/a><\/p>\n

\"\"Broshure “Remote support in real-time mode”<\/a>
\n[\/vc_column_text][\/vc_column][vc_column width=”3\/4″][vc_row_inner][vc_column_inner][vc_video link=”https:\/\/www.youtube.com\/watch?v=RXDYQAcCm10″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]\n

Industry remote support\/maintenance – online support of control systems by automation experts<\/h1>\n

We offer providing maintenance and technical support works, planned works for automated control system from developers\/certified engineers of INFOCOM LTD on a 24\/7 basis. Secure connection (hardware & software), compliance to safety protocol for data protection.<\/p>\n

    \n
  • Diagnostics of equipment operation<\/li>\n
  • Remote equipment setting<\/li>\n
  • Software upgrade<\/li>\n<\/ul>\n[\/vc_column_text][vc_cta h2=”To sign remote support agreement”]Telephone: +38 061 213-78-55<\/strong>, e-mail sales@ia.ua <\/strong>or fill in the contact form in the page bottom<\/strong>[\/vc_cta][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_headings style=”theme2″ linewidth=”30″ borderclr=”#ed7506″ align=”left” title=”Benefits of remote technical support\/maintenance: ” titleclr=”#000000″][\/vc_headings][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1590498732069{padding-top: 15px !important;}”][vc_column_inner width=”1\/12″][vc_single_image image=”8416″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”3\/12″][vc_column_text]Reduced equipment downtime[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/12″][vc_single_image image=”8683″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”3\/12″][vc_column_text]Insrease in speed of repairs[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/12″][vc_single_image image=”8418″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”3\/12″][vc_column_text]No additional travel expenses[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/12″][vc_single_image image=”8419″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”3\/12″][vc_column_text]Reduced response time[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/12″][vc_single_image image=”8420″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”3\/12″][vc_column_text]Several professionals at a time possible[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/12″][vc_single_image image=”8421″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”3\/12″][vc_column_text]Hourly savings[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_headings style=”theme3″ linewidth=”30″ borderclr=”#ed7506″ align=”left” title=”Technical solution for connecting to remote support (contract or annual subscription)” titleclr=”#666666″][\/vc_headings][vc_single_image image=”14829″ img_size=”full” css=”.vc_custom_1590738558369{padding-top: 15px !important;}”][vc_column_text]\n
    \n
    \n
    \n
    \n

    The service for remote\/online support and service is available in two versions: signing a service contract<\/em> to call a specialist or on an annual subscription<\/em> basis.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_headings style=”theme3″ linewidth=”30″ borderclr=”#ed7506″ align=”left” title=”Remote support \/ proactive support” titleclr=”#666666″][\/vc_headings][vc_single_image image=”14830″ img_size=”full” css=”.vc_custom_1590738770000{padding-top: 15px !important;}”][vc_headings style=”theme3″ linewidth=”30″ borderclr=”#ed7506″ align=”left” title=”Organization of secure remote connection to the automatic process control system:” titleclr=”#666666″][\/vc_headings][vc_column_text css=”.vc_custom_1590738850262{padding-top: 15px !important;}”]\n

    For a secure connection, a whole range of measures is applied: special software and technical support, in this way we can provide not only control of remote administration sessions, but also controlled authentication of administrators. This is essential information for incident investigation.<\/span><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_headings style=”theme3″ linewidth=”30″ borderclr=”#ed7506″ align=”left” title=”Our goal is to make remote support efficient and secure:” titleclr=”#666666″][\/vc_headings][vc_column_text css=”.vc_custom_1590739000435{padding-top: 15px !important;}”]\n

      \n
    • provide operational assistance in parsing incidents 24\/7<\/span>;<\/li>\n
    • provide protection against unauthorized access to the automatic process control system by means of controlled remote connections<\/span>;<\/li>\n
    • provide protection against malicious \/ unskilled interference in technological processes;<\/span><\/li>\n
    • advise and assist in actions of service staff \/ developers in online mode with the possibility of video recording or <\/span>data <\/span>logging.<\/span><\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1590741443220{background: rgba(0,0,0,0.7) url(https:\/\/ia.ua\/wp-content\/uploads\/2020\/05\/Remote-control-system-support-online-INFOCOM-RU-scaled.jpg?id=14721) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;*background-color: rgb(0,0,0) !important;}”][vc_column_inner css=”.vc_custom_1547460920268{background-color: rgba(0,0,0,0.7) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;*background-color: rgb(0,0,0) !important;}”]\n
      \n

      <\/p>

        <\/ul><\/div>\n
        \n
        \n<\/fieldset>\n
        \n\t

        <\/span>
        \n<\/span>
        \n<\/span>\n\t<\/p>\n<\/div>\n

        \n\t