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Infolist “Remote support in real-time mode”Industry remote support/maintenance – online support of control systems by automation experts
We offer providing maintenance and technical support works, planned works for automated control system from developers/certified engineers of INFOCOM LTD on a 24/7 basis. Secure connection (hardware & software), compliance to safety protocol for data protection.
- Diagnostics of equipment operation
- Remote equipment setting
- Software upgrade
Benefits of remote technical support/maintenance:
Reduced equipment downtime
Insrease in speed of repairs
No additional travel expenses
Reduced response time
Several professionals at a time possible
Hourly savings
Technical solution for connecting to remote support (contract or annual subscription)
Remote support / proactive support
Organization of secure remote connection to the automatic process control system:
For a secure connection, a whole range of measures is applied: special software and technical support, in this way we can provide not only control of remote administration sessions, but also controlled authentication of administrators. This is essential information for incident investigation.
Our goal is to make remote support efficient and secure:
- provide operational assistance in parsing incidents 24/7;
- provide protection against unauthorized access to the automatic process control system by means of controlled remote connections;
- provide protection against malicious / unskilled interference in technological processes;
- advise and assist in actions of service staff / developers in online mode with the possibility of video recording or data logging.